This policy explains what you are buying, when it starts, how to change or stop it, how to renew, and the circumstances in which we refund money.
A mapping is a subscription that lets VantaBlack place orders from one signal source you choose into one broker account of yours, for a fixed term. The terms on offer, and their prices, are shown on the Billing page before you pay (currently one month or twelve months). At present an account holds one mapping at a time, and each mapping has its own end date.
VantaBlack is execution software. It places orders in your broker account, under your instructions and within limits you set. We never hold, receive or withdraw your trading capital, and we do not charge commission on your trades. The only money that reaches us is the subscription fee on this page.
Billing comes first. You name the mapping, choose a term and place the order on the Billing page. Placing an order does not charge you and does not start anything. You then pay with the options shown there.
Once your payment is confirmed the mapping is activated and we email you. You then choose the WhatsApp or Telegram group it follows, choose the broker account it trades in, connect your broker sign-in and run the checks. The mapping goes live when they pass.
It does not wait for you to finish setting up. Time before you have chosen a group and a broker is part of the term, so please complete setup soon after you pay. If something on our side stops you from finishing it, tell us: see section 9.
From time to time we issue trial codes. Enter one on the Billing page and place the order as usual: nothing is charged, and the trial starts when we confirm the order, for the period the code states. A trial code covers new mappings only, not renewals, and can be used once per person. A trial mapping works exactly like a paid one, ends when its trial period ends, and does not renew or charge you afterwards. If you have a code, please use it: it exists so that nobody has to pay before finding out whether the service suits them.
When a mapping expires, or when you delete your account, the system stops opening new positions. It does not sell what you already hold, and it will not manage or exit those positions afterwards. Anything still open is yours to close, in your broker's own app. We email you daily from seven days before a mapping expires so this is never a surprise.
A renewal is a new order on the Billing page. Open the mapping, go to its Live step and choose Add renewal to billing; the option appears from 14 days before the end date, and after the mapping has ended. It is paid for like any other order.
A renewal extends from the later of the current end date and the day it is confirmed. Renewing early therefore does not lose you any time, and renewing after a lapse starts from the day you renew.
Subscription fees for an activated mapping are non-refundable. Access is granted in full the moment the mapping activates. Cancelling early, unlinking a broker, or deleting your account does not create a refund for the time left.
We do refund, in full, in these cases:
We want to be explicit, because it is the most important line on this page. Money lost on a trade is not a refundable subscription fee. Trading carries risk of loss, automated execution does not remove that risk, and no refund is available for losses arising from trades placed in your account — whether those trades were placed by you, by the system on your instruction, or by a signal you chose to follow.
This equally covers losses arising from a broker outage, an exchange halt, a rejected order, a delayed signal, or a stop that could not be filled at the price you expected.
Email TradingBotVantaBlack@gmail.com with your order number (it is on the Billing page) and what happened. We aim to respond within 2 business days and to complete an approved refund within 7 business days, to the original payment method. Your bank may take a further 5–7 days to show it.
If the platform is unavailable for an extended period through our own fault, or something on our side prevents you from completing setup, tell us. We will extend the affected mappings by at least the time lost, at no charge. Where an extension is not a sensible remedy, we will discuss a pro-rata refund for the unusable period. If we end your access for a reason that is not your fault, we refund the unused part of the term pro rata.
Anything unclear here, ask before you buy — contact details are here.